Refund & Dispute Policy

Effective Date: April 21, 2025

Outharm does not provide refunds for any charges incurred for use of its moderation services.

1. No Refund Policy

All services are delivered on a metered, usage-based billing model. Once a moderation request is made via API, the service is deemed rendered and non-reversible. Therefore:

• No refunds will be granted for excessive or accidental API usage
• No refunds will be issued due to client misconfiguration or technical errors
• No refunds will be issued due to dissatisfaction with the automated moderation result

2. Billing Disputes

Billing disputes must be submitted in writing to info@outharm.com within 7 days of the invoice date. Valid disputes are limited to:

• Duplicate charges
• Unauthorized transactions proven to be the result of account compromise

Disputes related to usage or service outcomes are not considered valid grounds for refunds.