Terms and Conditions

Effective Date: April 21, 2025

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "User") and Outharm, a digital content moderation platform operated via API access ("Company", "we", "our", or "us"). By accessing or using the Outharm services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Services Provided

• Automated Moderation Services: AI-driven analysis of images submitted via API.
• Manual Moderation Services: Human-led review of submitted images, limited to specific harmful categories publicly listed on our website.

2. Use of Service

By using our services, you affirm that:

• You are authorized to submit the content in accordance with applicable law.
• You understand and accept that submitted content may include unlawful or harmful materials, and that this is necessary for the performance of content moderation services.
• You will not interfere with the functionality of our API or attempt to reverse engineer, replicate, or subvert any part of the system.

3. Data Handling and Privacy

• Submitted images are retained solely for the purpose of improving moderation performance and service reliability. Data is not shared with third parties.
• Images submitted for Manual Moderation are reviewed by authorized Outharm personnel. Submission to this service constitutes explicit consent to human review.
• You retain all rights to your content. However, by using our service, you grant Outharm a limited license to process and temporarily store content as necessary for moderation and model enhancement.

4. Accuracy and Scope of Moderation

• Automated Moderation is based on statistical models and no accuracy guarantee is provided.
• Manual Moderation offers higher reliability but is limited strictly to the categories disclosed on our website. Content falling outside these categories will not be subject to detailed human analysis and will default to a non-harmful classification.

5. Billing and Payment

• Outharm operates on a "pay-as-you-go" model.
• Clients are billed monthly, based on actual usage of both Automated and Manual Moderation services.
• The first 1000 Automated moderation API calls are free. This offer applies once per account.
• The billing period runs from the first calendar day of each month to the last calendar day of the same month.
• Invoices are issued on the first day of the next billing period and are due immediately unless otherwise specified.

6. Cancellation and Suspension

• Clients may cancel their subscription at any time through the account dashboard.
• Upon cancellation, all charges accrued during the current billing period remain due and payable.
• If payment is not completed within 14 calendar days of the invoice date, the account will be suspended, and access to moderation services will be revoked.
• Suspended accounts may not access the service until all outstanding invoices are paid in full.

7. No Refund Policy

All charges are final. No refunds will be issued for any reason, including but not limited to:

• Overuse due to client-side implementation errors
• Unintended or excessive API calls
• Dissatisfaction with the service output
• Technical problems on the client's side

8. Limitation of Liability

The Company shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of the Service. The service is provided "as-is" and "as available", with no express or implied warranties. The Client assumes full responsibility for the use of results, especially where moderation output is used to enforce decisions on content visibility or removal.

9. Intellectual Property

All proprietary algorithms, models, and systems remain the exclusive property of Outharm. Clients are granted a limited, non-exclusive, non-transferable license to use the API as described, subject to full compliance with these Terms.

10. Modifications

We reserve the right to modify these Terms at any time. Continued use of the service following such changes constitutes acceptance of the updated Terms.